Frequently Asked Questions

We're not a public health agency. If you have any suspicions, please contact your local authorities. Our recommendations are based on information from the Robert Koch Institute. Your own protection always comes first. Please make sure you take sufficient hygienic measures and do not put yourself in unnecessary danger.


Why would we stay at home as a precaution?

Not everyone has an equally good immune system. Elderly and previously ill people are at a higher risk of not only getting the virus, but also of having a worse course of the disease. At the same time, the health care systems are overburdened: in addition to the people who already had other diseases before the outbreak of corona, there are now several corona cases. Due to the global outbreak, there is a lack of many things like masks or disinfectants, and moreover, no health system in the world is well equipped to deal with such a pandemic. For this reason, we must all pull together and try to delay a high number of sick people as long as possible so that as many people as possible fall ill at the same time. The best way to do this is to keep social contacts to a minimum: no parties, no restaurant visits, no big events, no travel.

How can I protect myself?

As with influenza and other acute respiratory tract infections, the rules for coughing and sneezing, good hand hygiene and distance from the sick (approx. 1 to 2 metres) also protect against transmission of the new coronavirus. Shaking hands should also be avoided. In general, people who have respiratory symptoms should stay at home if possible. 

Source: Version: 11.03.2020

When and how often should I wash my hands?
  • After coming home
  • before and during the preparation of meals
  • Before meals
  • After visiting the toilet
  • Before and after contact with sick people
  • After blowing your nose or coughing
  • After contact with animals
What to do if I suspect Corona?

Persons who have had personal contact (regardless of travel) with a person in whom the SARS-CoV-2 virus has been detected in the laboratory should contact their local health authority immediately, regardless of symptoms. The responsible public health department can be found here.
Persons who have stayed in an international risk area designated by the RKI or in an area particularly affected in Germany should - regardless of symptoms - avoid unnecessary contact and stay at home if possible. If acute respiratory symptoms occur, they should observe the rules for coughing and sneezing as well as good hand hygiene and, after making an appointment in advance by telephone with reference to the trip, should consult a doctor. The responsible public health office can be determined here.
For travellers from regions in which COVID-19 cases occur, but which are not international risk areas or areas that are particularly affected in Germany, the following applies: If you develop fever, cough or shortness of breath within 14 days of your return journey, you should - after making an appointment by telephone and referring to the journey - consult a doctor. You should also avoid unnecessary contact, stay at home if possible, observe the rules for coughing and sneezing and good hand hygiene.
On 28.2.2020, the crisis committee of the Federal Ministry of the Interior and the Federal Ministry of Health intensified the measures for cross-border traffic to Germany on all routes. The press release of 28.2.2020 states: "The regulations for carriers in air and sea transport will be extended. In addition to China, passengers from South Korea, Japan, Italy and Iran will in future have to report the health status of passengers before entering Germany. In addition, information on disease prevention must be distributed to all passengers (including those travelling by train and bus) in international traffic. The following already applies: For all flights arriving in Germany and for all shipping traffic, the responsible aircraft and ship masters are obliged to report any cases of illness before arrival".
Source: Status: 29.02.2020

Where can I find the responsible health authority? (Germany)

The lines of the health authorities are very overloaded. Please only contact us if you have a suspicion, e.g. because you have been in contact with a confirmed person or have been in a risk area.

On you can find the health office responsible for your region in Germany.

Who has to be informed if a disease with the novel coronavirus is suspected or detected, and what happens with the data? (Germany)

The physician who suspects a patient of having a disease with the novel coronavirus must report this to the public health department in accordance with the Coronavirus Notification Ordinance. The laboratory that detects the novel coronavirus in a human must also report this to the public health department. The notification must be made immediately and must reach the Health Office within 24 hours at the latest. The name, address and contact details of the person concerned must also be reported to the Health Office so that the Health Office can contact the person and initiate the necessary measures (e.g. isolation of the patient, identification of contact persons).

In addition, the information on the case is recorded at the health office and is not transmitted by name (i.e. without name, address and contact details) to the competent state authorities and from there to the RKI. The RKI generally evaluates the nationwide data on infectious diseases and publishes them, for example, in the Epidemiological Bulletin and SurvStat@RKI. The RKI also provides up-to-date information on COVID-19 cases at

Source: Status: 24.02.2020


Do your services / help offers cost anything?

No. The services on this platform are free of charge and based on volunteer work. If there is a payment for a transport service, e.g. a purchase that someone does for you, this is only the cost of the purchase, not the transport. Nevertheless, we would be happy about a donation to keep this platform running.

Why do I have to verify myself?

To avoid fraud and abuse, we ask you to confirm your authenticity. This will protect both the person giving help and yourself.

Why do I have to allow location tracking?

In order to not only know which city it is, but also to be able to narrow down in which part of the city the help is needed or where you can offer help, we need an approximate location. So nobody who helps has to take unnecessarily long ways and therefore a risk.

Can I support the project?

Yes of course! You can sign up under the tab "Support". We will contact you as soon as possible.